We understand you may have questions related to our services. Below are some of the frequently asked questions we have received over the years.
Our service is 24/7 and tickets are worked on in the order they are received. As soon as you submit your ticket details, an agent is assigned. We strive to resolve all issues within a few hours of receiving them.
Yes. We require payment first because this secures instant support on your issue and makes sure our agents will work until they resolve it. You are welcome to contact support before making a payment to clarify any doubts you have regarding the order / service.
We have a ticket system that all your details are entered in and allows you to communicate with your agent instantly any time you want. You can also reply directly to any ticket update emails and your reply will be entered in our ticket system automatically.
Yes. Our service requires the full amount per task regardless of how long it takes to complete. We receive tickets that can be resolved in minutes and also some that take several hours based on the complexity.
At the very least, we will need an administrative login to your website. We need a login so we can take closer look under the hood and get your issue resolved quickly. In some cases but not all, your assigned agent may need other information including host, control panel or FTP details to properly work on your ticket.
Your assigned agent will be in touch with you regarding the information required from your end once you have placed an order.
Very secure. The confidential information provided by you will be shared with authorized technicians / agents only.
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